Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. Your use of this site indicates your acceptance of these terms and conditions.
BoardCollective reserves the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. BoardCollective therefore recommends that each time you access our website you read these terms and conditions.
Order Acceptance Policy
BoardCollective reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed must obtain pre-approval with an acceptable method of payment before an item is prepared for delivery. We may require additional verifications or information before accepting any order. BoardCollective is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by BoardCollective or any of our brands.
Mates of BoardCollective is the BoardCollective Loyalty Program that is run across all of our brands; Saltwater Wine, Stormriders, Red Herring Surf and BoardCollective.
Every customer who shops online or provides their details in store is able to become a Mate.
Our members receive points for every product purchased. The number of points received is dependant on items purchased*. As a member, your accumulated points will generate vouchers and members will also receive special offers on occasion.
$1 = 1 point (excluding sale product & hardware)
$1 = 0.5 points (sale product & hardware)
By registering as a Mates of BoardCollective member, you grant us the right to add your contact details to our database. From time to time BoardCollective may contact you about offers and new products. You can easily be removed by either unsubscribing via a link at the end of any email you receive from us or contacting our Customer Service team at email@example.com and we will remove you from marketing communications.
BoardCollective strives to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is up-to-date, relevant or accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.
Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product. Images especially will differ in tone between phone and computer monitor screens which is out of our control.
Product Information Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, BoardCollective shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. This includes the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, BoardCollective will issue a refund to your credit card account in the amount of the charge.
Liability and Order
BoardCollective is not liable for any loss or damage caused by BoardCollective or any third-parties involved.
Loss of Purchase/Delivery
All products purchased from this website are transported and delivered to you by a third-party independent carrier not affiliated with BoardCollective. The risk of loss for any items purchased on BoardCollective products passes to you when the carrier collects these items from BoardCollective for delivery.
Any suggested delivery times made by BoardCollective are estimates only. BoardCollective will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made based on stock availability across our 15 stores.
BoardCollective will not be held responsible for an incorrect address being entered on your order. Address Confirmation is given at the review page when checking out. If this is not noticed until after your order is finalised, it is up to the user to contact our customer service team immediately.
BoardCollective will attempt to update any incorrect order details, however due to the fast turnaround of fulfillment from stores, the address information may not be able to be amended.
Prices are subject to change without notice.
Refunds, Exchanges and Returns
BoardCollective understands if you change your mind and therefore will refund any items that you are not completely happy with in accordance with the requirements detailed in our returns information. Goods must be returned in an as-new, saleable condition and be received by our head office within 15 days from the order date.
BoardCollective can only process an exchange if the item is returned in store within 15 days of purchase and in as-new, saleable condition.
Due to the nature of surfing and skating, these are deemed “extreme sports” and therefore, surf and skate equipment (boards and accessories) are not under warranty for breakage or wear and tear caused by general use.
BoardCollective takes pride in supplying the latest products from across the Surf and Board Sports Industry. All products are supplied from Australian Surf & Board Sports Industry distributors who carry Australian warranties as required by Australian law.
If a product is found to be defective under normal use and care during the warranty period, the product is likely to be repaired or replaced at the sole discretion of the supplier of the product (i.e. Billabong), not the store (online or in-store) that the item was purchased from. Manufacturing faults include:
- Stitching – loose, fraying or pulling
- Adhesive fault – excess glue
- Eyelets or buttons falling off
- Trim or component fault
- Faulty zippers
Get in touch with BoardCollective via email at firstname.lastname@example.org for a resolution. It’s fastest for our team if you’re able to email through your proof of purchase/tax invoice and photos of the fault with a good description of the issue.
BoardCollective may not be able to accommodate order cancellations if items have been shipped or a courier has already accepted pick up. BoardCollective reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
Copyright and Trademark Notice
This site is owned and operated by Wilson Retail Pty Ltd. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to BoardCollective or we have a licence to use those materials.
All trademarks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
This site may contain links to other sites on the Internet that are owned and operated by third parties. BoardCollective is not responsible for the operation of or content located on or through any such site.